2024 Awards Finalist - Australian Workplace Health & Safety Awards

Mell Greenall, Before You Dig Australia

Mell is a passionate leader who puts people at the centre of all her decision making. She is committed to creating an environment for her team that allows for solutions that are developed from a place of creativity, open discussion and a genuine belief that we can all make a difference. Her time at BYDA has seen her lead the merger of 6 state based businesses into a single national organisation that has repositioned itself as the national safety partner for safe excavation near utility infrastructure.

Entry Summary

Mell Greenall, CEO of Before You Dig Australia (BYDA), has led a significant transformation of the organisation since her appointment in January 2022. Under her leadership, BYDA merged six state-based businesses into a unified national entity, becoming a key safety partner for utility excavation across Australia. Mell's leadership is marked by a people-centric approach, fostering an innovative culture focused on proactive safety measures. She has introduced critical initiatives like the sector safety forum series, a national utility plan reading education program, and the creation of Australia's first Damage Data Dashboard. Mell has also driven technological advancements, such as the BYDA collated response viewer, to improve safety information management. Her efforts have significantly enhanced industry collaboration, education, and the promotion of safe excavation practices, positioning BYDA as the leading voice in damage prevention in Australia.

John Mawson, E. B. Mawson and Sons Pty Ltd

John Mawson is the Managing Director of a family company that is 112 years old. John began his working life with Mawsons as a Trainee Quarry Manager at Lake Cooper Quarries in 1989,

In December 2007 Mawsons became a 50/50 joint venture between John’s family interests and Adelaide Brighton. John was appointed as Managing Director of Mawsons after the merger. Since then, he has been instrumental in growing the business and its’ people. John is dedicated to running a safe and profitable operation by remaining active in all aspects of the business.

Entry Summary

John Mawson, Managing Director of E. B. Mawson and Sons Pty Ltd, has been instrumental in leading his family’s 112-year-old construction materials supply business through significant growth and modernisation since becoming Managing Director in 2007. He has successfully integrated safety as a core value, driving down the company's Lost Time Injury Frequency Rate by over 60% and achieving an Employer Performance Rating half of the industry average. John is deeply committed to fostering a positive safety culture through employee empowerment, ongoing training, and investment in state-of-the-art equipment. His leadership has also seen the company being recognised as a Finalist in the 2015 WorkSafe Victoria Awards for Best Solution to a Specific Workplace Health and Safety Issue for reducing entries into concrete agitator barrels, and the development of a new, environmentally friendly concrete mix. John’s hands-on approach and emphasis on relationships have made him a respected leader within the industry, dedicated to both the safety and well-being of his employees and the regional communities in which the company operates.

Meredith Staib, Royal Flying Doctor Service Queensland (RFDSQ)

Meredith Staib, CEO of Royal Flying Doctor Service Queensland (RFDSQ), is a transformative leader elevating health, safety and aviation standards and fostering a safety culture across all organisational levels. Meredith has effectively led integration of WHS into the core operations with strategic planning of RFDSQ, prioritising employee and patient safety and wellbeing. Her leadership has also driven innovative initiatives, improving both physical and psychological health. Through these efforts, RFDSQ delivers exemplary care to over 370,000 patients annually, maintaining its reputation as one of Australia’s most reputable charities.

Entry Summary

Meredith Staib, CEO of the Royal Flying Doctor Service Queensland (RFDSQ), has been a transformative leader, elevating workplace health and safety (WHS) standards within the organisation. Her leadership has integrated WHS into all aspects of RFDSQ's operations, prioritising both employee and patient safety. Meredith has pioneered a comprehensive psychosocial risk management program, addressing mental health and wellbeing, and has driven innovative initiatives in both WHS and aviation safety. Under her guidance, RFDSQ continues to deliver exemplary care to over 370,000 patients annually while maintaining a strong safety culture and a reputation as one of Australia's most reputable charities.

Prof. Russell Harrison, Western Health

Russell Harrison commenced with Western Health on 26 February 2013 from the UK, where he held a range of senior positions within the National Health Service as well as private Health. His experience spans acute hospitals, mental health, the community sector and commissioning health services.

Russell holds a range of qualifications, including an MBA from Durham University, and a Certificate in International Health Care Management from Yale Business School. Russell has a substantial track record in executive leadership; clinical reform and governance; service innovation and models of care; risk and change management; and, workforce development.

Entry Summary

Professor Russell Harrison, CEO of Western Health, has demonstrated exceptional leadership in workplace health and safety (WHS), driving a 44% reduction in incidents and fostering a strong safety culture across the organisation. His strategic focus on employee wellbeing, gender equity, and work-life balance has led to the implementation of innovative programs like the Employee Positive Workplace Issue Resolution (EMPOWIR) and advanced Occupational Violence and Aggression (OVA) protocols. Russell's initiatives extend beyond Western Health, influencing WHS practices at national and international levels through collaborations with health authorities and his active participation in industry forums. His forward-thinking approach and commitment to safety have made Western Health a model of excellence in healthcare safety, solidifying his reputation as a leading WHS champion.

Jason McGarry, The Eureka Group

Two decades, Jason McGarry has cultivated a legacy at The Eureka Group, campaigning the integration of cutting-edge health and safety solutions. Beyond technological advancements, he has championed the empowerment of our people, nurturing a culture centered culture on informed decision-making.

Encouraging the Group to challenge the status quo, Jason has fostered an environment where psychological and physical safety take precedence. By providing boundless resources for the Group to empower our people, he continually elevates our collective well-being. Jason’s visionary leadership not only sculpts Eureka’s landscape but also nurtures a workforce thriving on innovation, resilience, and a shared commitment to excellence.

Entry Summary

Jason McGarry, Managing Director of The Eureka Group, has led the company through a transformative period of health and safety innovation over the past two decades. His leadership has emphasised the integration of cutting-edge safety technologies and the empowerment of employees, fostering a culture where both psychological and physical safety are prioritised. Jason's initiatives, such as the "That Looks Good" campaign and the promotion of education in WHS, have earned the company numerous awards and recognition for safety excellence. His forward-thinking approach has not only enhanced safety standards within the organisation but also positioned The Eureka Group as a leader in the industr

Ross Taylor, Fletcher Building Group Ltd

Ross often emphasises that “great safety IS great business,” and this belief has been validated at Fletcher Building over the past two years. The businesses that prioritise exceptional safety outcomes are the same ones that achieve top-tier people engagement (eNPS), strong customer engagement (NPS), and significant progress in their sustainability goals. In FY23, the business recorded its lowest number of injuries ever. Ross notes, "You can only achieve safety when you genuinely care for people. It doesn't mean you don't demand performance, but you have to genuinely care—people can spot insincerity from a mile away.

Entry Summary

During his time as CEO of Fletcher Building, Ross Taylor has led a transformative safety culture shift within the organisation, significantly reducing serious injuries by 86% and overall injuries by 47% over a five year period. Faced with multiple fatalities early in his tenure, Ross made it his mission to overhaul safety practices, emphasising leadership accountability and a caring culture. His unique initiatives, such as the Safety Leadership Programme and the Power Up frontline training, have fostered a deep commitment to safety across the company’s 14,900 employees. Ross's strategic focus on safety as a core value not only improved operational outcomes but also enhanced employee engagement and well-being.

Entry Summary

Wade DeManiel, WHS & Quality Manager at CouriersPlease, has demonstrated exceptional leadership in workplace health and safety since joining the company in 2020. Promoted rapidly due to his commitment and expertise, Wade has implemented innovative safety initiatives, including the Franchise Partner Home Safe Board and the Intelex safety management system. His efforts have led to a significant reduction in lost time injuries and workers' compensation premiums, while also addressing the diverse needs of the workforce through accessible training and communication strategies. Wade’s contributions have not only enhanced safety at CouriersPlease but have also been recognised and adopted by the company’s parent organisation, Singapore Post.

Paul Lyndon, Georgiou Group

Paul champions a philosophy of empathy and empowerment, fostering a culture of safety leadership. His exemplary approach is evident in facilitating trench rescue exercises for Ambulance NSW, mentoring programs like CCF Women in Civil, Georgiou Mentorship, and SafeWorks Mentor for Small Business. He extends his commitment to safety through initiatives like Safety Simple programs, educating rural school children on farm and quadbike safety, and contributing to educating others for the Institute of Civil Infrastructure.

Entry Summary

Paul Lyndon, a leader at Georgiou Group, is renowned for his commitment to fostering a culture of safety through empathy, empowerment, and innovation. With over 20 years of experience across various industries, Paul has implemented impactful safety initiatives, such as the "Simple SWMS" tool, and led programs that have significantly reduced workplace incidents. His leadership extends beyond his organisation, contributing to the broader industry through mentoring, training, and public speaking engagements. Paul has facilitated trench rescue training for Ambulance NSW Special Operations Rescue teams for the past 14 years and continues to educate regional school children on farm and quad bike safety. Paul's approach to safety emphasises the integration of people into safety systems, continuous learning, and proactive risk management, making him a pivotal figure in advancing WHS practices both within Georgiou and across the industry.

Jamie Mallinder

Jamie Mallinder was Chief Risk Officer at Collar® and a distinguished WHS Leader, celebrated for his innovative, authentic and adaptive approach to workplace safety and mental health. His work has garnered him invitations to speak at national and international forums and webinars, and recognition through multiple awards including the 2024 LiFE Awards for excellence in suicide prevention (Best Practice in Workplace), 2023 Leadership in WHS Award and 2024 LiFE Awards. His articles and curated content reach thousands, influencing WHS practices across industries. Jamie is also an R U OK? ambassador and volunteer.

Entry Summary

Jamie Mallinder Principal Consultant at Sentis, previously Chief Risk Officer at Collar®, is a distinguished WHS leader known for his innovative and adaptive approach to workplace safety and mental health. His leadership has driven significant advancements, including the implementation of the quantum safety model at Collar®, leading to a 40% increase in staff engagement with safety programs and a notable decrease in incident rates. Jamie’s influence extends beyond his organisation, with his work in mental health and suicide prevention earning him multiple awards, including the 2024 LiFE Awards. His role as an ‘R U OK?’ ambassador and his thought leadership through articles and public speaking have further solidified his impact on WHS practices across industries. Jamie's commitment to safety, innovation, and continuous improvement makes him a leading figure in the field of WHS.

Matthew McBean, Machinemonitor Pty Ltd

Machinemonitor® is a small Australian Company celebrating 25 years and is lucky enough to service some of Australia’s blue chip Power Generation and Mining Companies, that expect the highest level of safety for people and plant. Group QHSE and Compliance Manager - Matthew McBean is tasked with this role. Matthew can be described as the quiet achiever who will only accept complete compliance and ensures his team members have all the tools to achieve positive outcomes. Trusted and respected to lead all employees in creating a safe work environment.

Entry Summary

Matthew McBean, the Group QHSE and Compliance Manager at Machinemonitor Pty Ltd, has made significant contributions to the company's safety culture, leading to industry recognition and several awards. Under his leadership, Machinemonitor has implemented an industry-leading WHS Management System, achieving a record of zero injuries and fostering a blame-free safety culture. Matthew has also introduced innovative programs such as the "Be-Heard" app for managing psychosocial hazards and the machinemonitor® Learning Academy, which enhances employee competence in high-risk activities. His commitment to safety and continuous improvement has elevated Machinemonitor's standing in the industry, resulting in multiple accolades and a safer, more engaged workforce.

Denise Mercer, National Territory Education Union (NTEU)

Denise’s broad 25-year career includes being an Ambulance Officer, Prison Officer, AFP Officer, and a decade in the Union movement, more recently in Universities across Australia. Denise has been instrumental in identifying a plethora of workplace issues and using well-honed skills to support people dealing with a wide range of psychosocial and physical hazards. She has a strong sense of social justice, holds a Diploma in WHS and currently studying a Degree in WHS.

Entry Summary

Denise Mercer, with over 25 years of experience, has dedicated her career to workplace safety, specialising in both physical and psychosocial hazards. As a leader within the National Tertiary Education Union (NTEU), Denise has been instrumental in resolving complex safety issues, particularly in the Australian university sector, where she has effectively advocated for staff against bullying and high-stress environments. Her innovative approach, particularly in identifying and addressing psychosocial hazards, has not only improved workplace conditions but also strengthened union membership. Denise's commitment to safety is rooted in a strong sense of social justice, and she is known for her ability to negotiate win-win solutions, making her a pivotal figure in the Union movement in Western Australia.

William Newell, Northern Territory Government

William has significantly raised safety standards within the Northern Territory Government, leading to substantial and measurable improvements. By implementing risk management and investigation frameworks in key departments like Attorney-General and Justice and the Department of Health, he has effectively reduced workplace hazards. These initiatives not only decreased injuries and near-misses—vital indicators of potential accidents—but also fostered a proactive safety approach. Additionally, these changes have improved employee well-being and reduced absenteeism, enhancing productivity and professionalism in security and safety operations, thus broadly improving workplace culture and efficiency.

Entry Summary

William Newell, the Director of WHS and Wellbeing for the Northern Territory Government, has significantly improved safety standards across key departments like Attorney-General and Justice and the Department of Health. By implementing innovative risk management and investigation frameworks, he has successfully reduced workplace injuries and near-miss incidents, fostering a proactive safety culture. William's initiatives, including the integration of AI to predict potential hazards and the alignment of WHS performance indicators with strategic planning, have enhanced employee well-being, reduced absenteeism, and improved overall workplace efficiency. His leadership and commitment to continuous improvement have positioned him as a leading figure in public sector safety management.

Entry Summary

Stuart Rawlins, appointed as Executive Head of WHS at Autopact in late 2022, has driven significant safety improvements across the organisation. By reviewing and revamping the existing safety systems, he introduced a fit-for-purpose safety software solution, Donesafe, which has led to a 900% increase in hazard reporting and a significant improvement in key safety metrics, such as LTIFR and MTIFR. Stuart’s leadership has fostered a high-performing safety culture, engaging over 300 employees weekly in safety processes and achieving an 86% safety engagement rating in the annual employee survey. His efforts have made safety an integral part of Autopact’s operations, from new site builds to daily inspections, ensuring that safety is viewed as everyone’s responsibility.

Ann Redfern, Fulton Hogan Infrastructure Services Pty Ltd

Ann is a two-decade HSQE professional in Fulton Hogan’s most senior H&S role. She drives safety culture and risk mitigation across a range of risk environments for a 4,500 strong workforce. Passionate about building H&S capability, Ann has spearheaded the introduction of three game-changing initiatives to save lives and prevent injuries at Fulton Hogan and these are now being amplified across the wider sector due to the proven success.

Entry Summary

Ann Redfern, the National HSQE Manager at Fulton Hogan Infrastructure Services, has over two decades of experience in safety management. She has been instrumental in driving safety culture and risk mitigation across Fulton Hogan's 4,500-strong workforce. Ann has led or supported the implementation of several significant safety initiatives, including the 'Move out of Live Lanes' campaign, which has greatly improved traffic controller safety, as well as a comprehensive Trailer Ramp Review, which has eradicated rollovers during loading and unloading. Her leadership in the National Fixed Plant Audit Program has set new benchmarks for operational excellence, ensuring that Fulton Hogan's fixed facilities are safe and well-maintained. Ann's commitment to innovation and continuous improvement has not only enhanced safety within Fulton Hogan but also set new standards across the industry.

Entry Summary

John Sharp-Collett, the National Zero Harm Manager at Skilltech (part of Downer Group), has led a transformative shift in safety culture within the organisation following a dog-related fatality in late 2022. His initiatives, including the development of the Dog Incident Reduction Framework and the National Incident Support Framework, have significantly reduced safety incidents, lowering the TRIFR from 5.07 to 2.33 and the LTIFR from 2.18 to 0.47. John has also digitised safety inspections and led Skilltech's involvement in the Cross-Industry Dog Safety Taskforce, sharing best practices with other organisations. His commitment to continuous improvement and proactive safety measures has positioned Skilltech as a leader in safety within the metering services industry.

Preston Chambers, Fulton Hogan Australia Pty Ltd

Preston Chambers joined Fulton Hogan as Graduate Safety Coordinator in April 2022, and demonstrated his talent, collaborative nature, and enthusiasm from day one. His positive impact has seen him promoted to the role of Safety Coordinator in mid-2023 and then the integral role of Safety Advisor in January 2024 for the $850m Coomera Connector Stage 1 (Central) Project team. Here he overhauled the pre-start process and introduced successful digital tools for an initially sceptical workforce.

Entry Summary

Preston Chambers, who joined Fulton Hogan as a Graduate Safety Coordinator in April 2022, has quickly risen through the ranks to become a Safety Advisor on the $850 million Coomera Connector Stage 1 (Central) Project. His innovative approach, including overhauling the pre-start process by introducing digital tools, has significantly improved safety compliance and efficiency. Preston is highly regarded for his leadership, emotional intelligence, and dedication to his colleagues' well-being. He has demonstrated a strong commitment to both personal and professional development, earning multiple certifications and making a meaningful impact on workplace safety. Preston's contributions have earned him recognition within Fulton Hogan, positioning him as a promising leader in the construction industry.

Kristine Cotter, Synergy Safety Solutions

Kristine Cotter is an experienced Occupational Health and Safety Professional with a background in the construction, mining, and government sectors. Her knowledge has driven change on every site she has worked on. She has conducted comprehensive risk assessments at all levels, conducted audits, and developed Safety, Health, and Management Systems (SHMS). Kristine is also passionate about staff training, coaching, and mentoring and believes in empowering individuals to take ownership of their safety and well-being.

Entry Summary

Kristine Cotter, an experienced Occupational Health and Safety professional, has made a significant impact across the construction, mining, and government sectors through her dedication to improving workplace safety. Starting her career on construction sites, Kristine has advanced to developing comprehensive Safety, Health, and Management Systems (SHMS) and facilitating risk assessments at all levels. Her leadership style is inclusive and empowering, focusing on mentoring and coaching others to take ownership of their safety. Kristine's contributions have been recognised with a Global Safety Award and the title of Chartered OHS Professional by the Australian Institute of Health and Safety. Her innovative approach, grounded in empathy and deep industry knowledge, has led to significant improvements in safety practices, particularly in high-risk environments. Kristine is committed to continuous personal and professional development and aims to make a lasting impact on workplace safety through her consulting business and mentorship roles.

David Latimore, BGIS

David is an imbedded Health, Safety, Sustainability and Environmental Manager on our BP Retail Australia Facilities Management account. David has been a key safety professional within BGIS P/L for over 12 years, with extensive experience in the Oil & Gas Industry. With David’s guidance, the BP account have shown continuous improvement in the Health, Safety and Environment space both in relation to our own imbedded trade workforce as well as our external vendors working on behalf of BGIS.

Entry Summary

David Latimore, a Health, Safety, Sustainability, and Environmental Manager at BGIS, has played a crucial role in improving safety standards on the BP Retail Australia Facilities Management account. With over 12 years of experience, particularly in the Oil & Gas industry, David has led numerous initiatives, including implementing height safety solutions and promoting a proactive safety culture. His leadership has resulted in significant safety improvements, including a rise in hazard reporting and the elimination of risks associated with working at heights. Recognised for his contributions, David has been awarded the BGIS Global Safety Award and continues to influence safety practices across the industry through vendor engagement forums, safety alerts, and innovative projects. His dedication to professional growth and his ability to inspire others make him a promising leader in the field of workplace health and safety.

Ash Presser, Aquatic Risk Services Australia

Ashley Presser has been nominated to recognise his commitment in firstly establishing safety systems in the unregulated surf park industry to founding Aquatic Risk Services Australia. Ash provides specialised support to high-risk sectors. He’s drive extends to growth in participating in the AIHS Victorian Branch and Standards Australia as a Technical Committee Member for Amusement and Devices. Ash pursued further studies Masters (OHS) sharing his work and research internationally promoting safety in high risk industries.

Entry Summary

Ash Presser, the founder of Aquatic Risk Services Australia, has emerged as a leading figure in establishing safety standards in high-risk, unregulated industries such as surf parks and aquatic facilities. His innovative approach to safety, which began with his work at Urbnsurf, has led to the development of safety systems that earned recognition at the Worksafe Victoria awards. Ash's influence extends beyond his immediate roles, as he actively participates in industry groups like the AIHS Victorian Branch and Standards Australia and shares his expertise internationally. His dedication to continuous learning, including pursuing a Master's in OHS, and his commitment to improving safety outcomes across various sectors make him a promising and impactful leader in the field of workplace health and safety.

Jayson Withers, Georgiou Group

Jayson’s dedication to achieving proactive safety outcomes both within and outside the construction industry is truly commendable as an emerging leader. As a WHS Advisor, he demonstrates a strong commitment to promoting safety awareness and best practices, not only within his immediate work environment but also in broader contexts.

Winning the CCF Safety Officer of the Year award in 2023 is a testament to Jayson’s exceptional contributions to safety leadership and management. This recognition highlights his effectiveness in driving positive safety outcomes and fostering a culture of safety excellence within the construction sector as a safety leader.

Entry Summary

Jayson Withers, a Senior WHS Advisor at Georgiou Group, has rapidly emerged as a leader in workplace safety, particularly within the construction industry. His proactive initiatives, such as the "Georgiou School Educational Days" for Year 11 and 12 students and the "Where Are You? Mobile Plant Blind Spot Training Program," have significantly enhanced safety awareness and reduced incidents on projects like the Parkes Bypass. Jayson’s efforts have been recognised through his promotion within Georgiou and by winning the CCF Safety Officer of the Year award in 2023. His commitment to mentoring young professionals, promoting mental health, and engaging with industry experts highlights his holistic approach to safety. Jayson’s dedication to continuous improvement and his innovative strategies position him as a promising future leader in workplace health and safety.

Entry Summary

Kerry-Anne Jones, a Health and Safety Representative (HSR) at Banana Shire Council, has enhanced workplace health and safety standards through her dedication and proactive approach. Her contributions include refining safety systems to meet the unique needs of the council, leading key projects like overhauling the Taroom warehouse to improve efficiency and safety, and engaging employees at all levels to foster a culture of safety. Known for her credibility, understanding of WHS laws, and ability to build strong relationships, Kerry-Anne is respected by both peers and management. Her efforts have been pivotal in transforming the council's approach to safety, making her a trusted leader and influencer within the organisation.

Entry Summary

Karina Marshall, a Correctional Officer First Class and Health and Safety Representative at Northern Territory Correctional Services, has shown exceptional dedication to enhancing workplace safety. Her contributions include playing a key role in the testing and commissioning of major correctional facilities, significantly improving operational safety and efficiency. Recognised as Union Delegate of the Year for three consecutive years, Karina is known for her proactive engagement in safety protocols, hazard identification, and incident response, ensuring the well-being of over 1,000 staff, contractors, and visitors weekly. Her deep understanding of WHS legislation, commitment to continuous professional development, and ability to foster a proactive safety culture have earned her immense respect within the organisation. Karina’s leadership and innovative approach to safety make her a strong candidate for The Australian HSR of the Year Award.

Robert Nankivell, BHP Newman Operations

A local resident in the Pilbara W.A. Living in Newman with his Family. Robert is a passionate HSR & mentor to upcoming HSR’s. Also enjoys sharing skills & knowledge with others. Attends Safety meetings ( even on days off) has a great understanding of the WHS regulations & act.

HSR Of the year finalist Worksafe WA workplace excellence awards 2022/23. Also in March 2024 was invited to be a guest speaker at the Western Australian law congress, with a case study implementing WHS Law standards in practice.

Entry Summary

Robert Nankivell, a passionate Health and Safety Representative (HSR) at BHP Newman Operations, is highly regarded for his dedication to workplace safety and his role as a mentor to emerging HSRs. Living in the Pilbara region of Western Australia, Robert actively engages in safety meetings, even on his days off, and has a strong understanding of WHS regulations. His contributions have earned him recognition as a finalist in the Worksafe WA WHS Excellence Awards for 2022/23. Robert is known for his collaborative approach, working closely with management to enhance safety practices, such as updating traffic management procedures. He is committed to sharing his knowledge, conducting risk assessments, and ensuring compliance with safety standards, making him a respected leader in his field.

Tim Seiuli, Primary Connect, Melbourne Liquor Distribution Centre

Tim has been a HSR for Primary Connect on site at Melbourne Liquor Distribution Centre for approximately 10 years. Over the course of the past year Tim has successfully completed a Certificate IV in OHS outside of working hours. Tim has been involved with multiple Risk Assessments & Work instruction reviews, consultation with the regulator and ensuring at all times as a HSR that the work environment is safe for all employees through good safety practices.

Entry Summary

Tim Seiuli, a Health and Safety Representative (HSR) at Primary Connect's Melbourne Liquor Distribution Centre, has been a dedicated advocate for workplace safety for nearly 10 years. Over the past year, he has completed a Certificate IV in OHS, participated in numerous risk assessments and work instruction reviews, and played a key role in improving the site's safety culture. Known for his effective communication, coaching, and mentorship, Tim is highly respected by colleagues and management alike for his commitment to safety. His efforts have significantly contributed to the cultural change needed within the safety team, fostering a safer work environment for all employees.

Arup HSEQ Functional Transformation, Arup Pty Limited

Arup established a presence in Australasia over 50 years ago when entrusted with the structural design of the Sydney Opera House. Dedicated to sustainable development, Arup is a collective of more than 18,000 designers, advisors and experts working across 140 countries. Founded to strive for humanity and excellence in everything that we do, we collaborate with our clients and partners, using imagination, technology and rigour to shape a better world.

Entry Summary

Arup has undergone a significant transformation in its Health, Safety, Environment, and Quality (HSEQ) management approach, aligning it with the evolving needs of its workforce, clients, and the broader community. Recognizing that their previous HSEQ system was outdated and disconnected from their core values, Arup introduced the "Circles of Impact" initiative, which emphasises the personal and organisational importance of safety, health, and wellbeing. This new approach, which integrates physical and psychological safety with sustainability goals, has led to a cultural shift within the firm, fostering a common purpose among employees. The transformation has not only improved internal safety practices but also positioned Arup as a leader in influencing industry standards, policies, and global sustainability efforts. Through enhanced consultation, risk-based thinking, and leadership engagement, Arup is now delivering projects that prioritise safety and contribute to a sustainable built environment.

Health, Safety and Wellbeing, Strategy and Systems Team, Brisbane Catholic Education

Brisbane Catholic Education (BCE) is a learning community including Catholic schools and the staff of the Brisbane Catholic Education Office. With over 140 schools, BCE provides quality teaching and learning outcomes for Prep - Year 12 students.

BCE schools are shaping lives, nurturing individuals and encouraging each student to realise their full potential. Through its partnerships with parents, governments and the community, it is providing social responsibility, self-discipline and Christian values for all its students.

Entry Summary

The Health, Safety, and Wellbeing (HSW) Strategy Development team at Brisbane Catholic Education (BCE) has transformed the organisation's approach to workplace health and safety. Recognising the need for a more effective and engaging strategy, the team conducted a thorough assessment, engaged stakeholders at all levels, and developed a comprehensive 2023-2025 HSW strategy. This new approach emphasises employee wellbeing, proactive safety measures, and alignment with BCE's mission and values. The initiative has led to a cultural shift within BCE, fostering a sense of ownership and accountability among employees and establishing a sustainable framework for continuous improvement. The success of the program has sparked interest from other departments within BCE, setting a benchmark for excellence in health, safety, and wellbeing practices.

Entry Summary

Gamuda, a global leader in engineering and infrastructure, has introduced the Enabling Work Program as part of their debut project in Australia, the Sydney Metro West - Western Tunnelling Package. Despite being new to the Australian market, Gamuda established a robust Workplace Health and Safety (WHS) framework from the ground up, focusing on innovation, collaboration, and proactive safety management. The program has significantly enhanced safety standards, reduced the Lost Time Injury Frequency Rate (LTIFR) to 0.28, and improved workplace safety culture through initiatives like the Pit Stop program and comprehensive safety training. Gamuda's WHS team has successfully integrated cutting-edge technologies and fostered a culture of continuous improvement, positioning the company as a leader in the Australian construction sector.

World Class Facility, World Class Safety, National Arboretum Canberra and UC Stromlo Forest Park

The National Arboretum Canberra encompasses 240 hectares, housing 44,000 rare and Symbolic trees, 18 gardens, 100 forests, 22 kilometers of walking trails, and 240 friends of the Arboretum. Conversely, UC Stromlo Forest Park spans 340 hectares and boasts 47.6 kilometers of walking trails, 23 kilometers of mountain biking trails, a 2.6-kilometer cross-country running track, a 4.3-kilometer criterium track, and a world-class freestyle BMX track.

Entry Summary

The National Arboretum Canberra and UC Stromlo Forest Park have implemented a comprehensive WHS program under the leadership of WHS officer, resulting in world-class safety standards. Key initiatives include the development of a digital WHS system that integrates data across multiple platforms, QR codes for real-time safety reporting, and the innovative "Umbrella Effect" strategy for managing occupational hazards. These efforts have significantly reduced incidents and injuries among staff, contractors, and visitors, while also fostering a strong safety culture. The program's success has garnered attention from other government sectors, leading to interest in adopting similar practices. The WHS team's achievements have transformed safety practices across these large and diverse sites, making them leaders in workplace safety management.

Fostering a psychologically healthy and safe workplace with Flourish DX, The Barossa Hills Fleurieu Local Health Network (BHFLHN)

Barossa Hills Fleurieu Local Health Network (BHFLHN) delivers health services to peri-urban, rural and remote communities. We deliver a range of in-hospital, aged care, community, disability, and mental health services through public hospitals and other health and aged care service.

We oversee country-wide mental health services through the Rural and Remote Mental Health Service. BHFLHN services 12% of South Australia’s total population, and 40% of the state’s rural population.

Entry Summary

The Barossa Hills Fleurieu Local Health Network (BHFLHN) implemented the FlourishDx digital solution to foster a psychologically healthy and safe workplace for its 2,500+ staff. This initiative aimed to address psychosocial risks by quantifying the risk of harm, prioritising interventions, and continuously improving approaches to workplace mental health. The program led to significant reductions in vicarious trauma exposure (45%), work-life disruption harm (15%), increased worker engagement in the risk assessment process by 69% and the demographic group that reported the highest levels of harm in Year1 demonstrated an overall reduction of hazard exposure of between 24% and 50% for the top five psychosocial hazards reported within this group. By integrating FlourishDx into their WHS systems and processes, BHFLHN has improved data-driven decision-making, enabling proactive risk management and resource allocation. This initiative has significantly matured the organisation's approach to managing psychosocial risks, ensuring a safer and healthier work environment for all employees.

Early Injury Intervention Program, Brisbane Catholic Education (BCE)

Brisbane Catholic Education (BCE) is a learning community including Catholic schools and the staff of the Brisbane Catholic Education Office. With over 140 schools, BCE provides quality teaching and learning outcomes for Prep - Year 12 students.

BCE schools are shaping lives, nurturing individuals and encouraging each student to realise their full potential. Through its partnerships with parents, governments and the community, it is providing social responsibility, self-discipline and Christian values for all its students.

Entry Summary

Brisbane Catholic Education (BCE) implemented an Early Injury Intervention Program as part of its Health, Safety, and Wellbeing strategy, focusing on providing compassionate, people-centred support for employees with work-related and non-work-related injuries. Launched in 2020, the program was developed in response to identified gaps in the existing injury management model, emphasising early intervention, prompt injury reporting, and proactive support. Key features include 24/7 access to a triage support service, targeted training for leadership roles, and enhanced communication with stakeholders. The program has led to significant improvements in injury management outcomes, including reduced time off work, shorter claim durations, and improved final return-to-work rates. The initiative was recognised with Queensland’s Work Well Award for Best Rehabilitation and Return to Work Management System in 2023, validating its effectiveness in fostering a positive workplace culture and supporting employee wellbeing.

Entry Summary

Bupa developed a comprehensive women’s health and wellbeing program, supported by our global wellbeing program, Viva Healthier and Happier, to address the unique needs of its predominantly female workforce. The program focuses on four key areas: ensuring safety at work and home, prioritising women's health and wellbeing, reducing stigma around self-care, and increasing access to professional health services. Bupa partnered with organisations like Pink Elephants and WellFemme to offer tailored support, such as telehealth consultations for menopause and miscarriage and fertility support. The initiative also included policy changes, such as a dedicated leave policy for Family or Domestic Violence and Abuse (FDVA), and strategies to combat occupational violence and sexual harassment. The program has seen high engagement, with webinars and keynotes receiving world-class Net Promoter Scores, and it has significantly impacted workplace safety, transparency, and access to health services for women across Bupa’s workforce.

Entry Summary

The iCare Health and Wellbeing Program at Port Phillip Prison, operated by G4S, is a comprehensive initiative designed to support the physical and mental health of its 650 employees and 200 partner staff. The program addresses the unique challenges of working in a maximum-security prison environment, where staff face high levels of stress and potential for injury. Key elements include leadership training focused on care, access to on-site psychological support, health assessments, resilience training, and the innovative "I Am Woman Project," which provides free feminine hygiene products. Since its implementation, the program has led to a 40% reduction in staff attrition and long-term sick leave, as well as a decrease in the severity of workplace injuries. The program's success is reflected in the positive feedback from employees, highlighting its impact on improving staff well-being and fostering a caring, supportive workplace culture.

Risk Management Teams - Everyone Onboard for Worker Health and Wellbeing, Tasmanian Bakeries

Tasmanian Bakeries is the home of National Pies, an iconic brand, owned and managed by the Gough family in Tasmania since 1942.

Occupying the same site in central Hobart for over 80 years, we have 126 employees, a modernised bakery, product development facility, logistics, warehouse, and retail outlet. We are a vertically integrated business and rely heavily on our hands-on workforce to bring their many specialist skills to work every day.

Entry Summary

Tasmanian Bakeries, home of the iconic National Pies brand, implemented a comprehensive health and wellbeing program focusing on risk management through the APHIRM Toolkit. This initiative was driven by the need to address new psychosocial risk management regulations and to connect musculoskeletal and mental health risks in the workplace. The program involved forming internal Risk Management Teams (RMTs) that consulted with employees across various roles to identify and assess workplace hazards. Key actions included noise assessments, upgrading wheeled equipment, job re-designs and reviewing policies on bullying and harassment. The use of innovative tools like emoji-based communication for non-English speaking workers and the APHIRM Toolkit, which was a first for Tasmania, has already shown positive results in employee engagement and workplace culture. The initiative is ongoing, with plans to continue implementing and refining the action plans over the next 12 months, ensuring sustainable improvements in health and safety for all employees.

Project WERC: Workplace Engagement Respect and Care, Woolworths Group in partnership with University of South Australia (UniSA) and University of Queensland (UQ)

Our partnership unites Australia’s largest retailer with two pioneering universities to deliver an evidence-based program to prevent bullying and build a healthy workplace culture. Woolworths Group is committed to providing a safe and engaging place to work for their 190,000+ staff. University of South Australia, who leads Australia in research impact and engagement, and University of Queensland, top-ranked in the inaugural Australian ‘Best Universities Ranking,’ strive to solve challenging and complex real-world problems through research.

Entry Summary

Project WERC (Workplace Engagement Respect and Care) is a pioneering, evidence-based program developed through a partnership between Woolworths Group, the University of South Australia, and the University of Queensland. The program addresses workplace bullying and psychosocial hazards by focusing on the systemic root causes within the organisational structure, rather than treating bullying as an interpersonal issue. Through participatory co-design methods, employees are empowered to collaborate in reshaping their work environments, resulting in significant reductions in bullying exposure and complaints. Implemented in Woolworths' stores, Project WERC has demonstrated a 24% reduction in bullying in trial locations compared to a 155% increase in control stores. The success of Project WERC has transformed Woolworths' approach to psychosocial risks, serving as a model for broader organisational change and setting a new standard in workplace health and wellbeing.

True North Behavioural Safety Program, BGC Australia

BGC Australia is a leading construction, building products & materials company headquartered in Perth, WA. We’re Building the future for more Australians, working better together with customers and communities to provide high-quality, innovative and sustainable solutions that ensure lasting value. BGC is focused on creating a safe and high performing organisation that is grounded by The BGC Way values of accountability, speaking up, collaboration and continuous improvement.

Entry Summary

BGC Australia's ‘True North Program’ is a transformative initiative aimed at enhancing safety outcomes by fostering a culture of proactive behaviours. Developed alongside a clinical psychologist, the program engages the hearts and minds of our people to make safe decisions so every person can enjoy their Perfect Day. Each of the four modules are designed to explore key behavioural concepts in an impactful way that empower people to speak up and invest in being a personal safety leader. Frontline employees play crucial roles facilitating training through a peer delivery model, ensuring a call to action that is specific and relatable. True North has received high acceptance from all levels of organisation and has built the necessary momentum to improve many aspects of operational safety & reporting through increased engagement. True North guides us towards a common goal of being a safe and high performing organisation and we’re excited to see how the Program continues to drive positive change at BGC.

Safety Ambassador Program, BGIS

BGIS is a leading provider of facility management services, project delivery services, energy and sustainability solutions, real estate and trades services. In Australia we have approx 2000 team members. We manage over 50,000 client locations totalling more than 50 million square metres in a portfolio of corporate offices, retail, universities, schools, hospitals, venues & stadiums, institutions, bases, remote townships, warehouses, industrial assets and data centres.

Entry Summary

The BGIS Safety Ambassador Program is a dynamic initiative designed to identify, develop, and upskill future WHS leaders across the company's diverse and geographically dispersed operations. Launched in 2021, the program has evolved to emphasise three core pillars: Knowledge, Connection, and Experience. Safety Ambassadors from different business streams and locations are provided with opportunities to engage in safety processes, connect with WHS specialists, and participate in targeted training and activities that align with BGIS's strategic goals. The program has seen significant growth in participation, with 35 Safety Ambassadors currently involved, and has contributed to enhanced staff engagement, productivity, and the development of a pipeline for future WHS leaders. The initiative supports BGIS’s broader commitment to fostering a culture of safety, innovation, and professional development within the organisation.

Entry Summary

BlueScope's "Empowering Safe & Healthy Teams" program is a comprehensive safety and wellbeing leadership initiative co-designed and facilitated with Resilience Health and Safety to enhance the safety culture and leadership skills of its Australian Steel Products (ASP) leaders. This face-to-face, three-day program focuses on seven key modules, including managing risk, effective safety conversations, and leading mental health and wellbeing at work. The program integrates BlueScope's global Health and Safety Strategy and Human Organisational Performance principles to foster a safer and healthier workplace. Since its launch, over 650 leaders have participated, with the program set to continue into 2025. Feedback indicates significant improvements in leadership capabilities, particularly in managing mental health risks, and the program has received strong support from senior leadership across the organisation.

Entry Summary

The SMART Manual Handling Leadership Engagement Program by EMP Onsite is an innovative initiative designed to reduce musculoskeletal injuries related to manual handling in the workplace by upskilling frontline leaders. The program focuses on educating leaders to identify high-risk manual handling behaviours, engage their teams effectively to reinforce safe practices, and promote early injury reporting. By using a combination of literature-driven communication strategies and practical on-site coaching, the program has successfully shifted workplace culture towards normalising safe manual handling and early intervention. Over six months, the program led to significant improvements in communication, job satisfaction, and staff retention, resulting in a 40% reduction in incidents, a 27% decrease in occupational injuries, and a 19% drop in total recordable injuries. The program's success was further highlighted by the recognition of a participating leader with the Safety Leader of the Year Award in 2021.

Entry Summary

The North East Link Program (NELP) developed the "Active Client Safety Training Suite" to enhance safety outcomes by bridging the capability gap among staff interacting with contractors. The program focuses on improving collaboration, trust, and transparency through tailored training that includes an online module, intensive simulation training, and ongoing learning opportunities. The simulation training, conducted by the Building Leaders Simulation Centre, provides a safe environment for participants to practice real-life scenarios, receive feedback, and refine their approach. This initiative has led to significant improvements in team member capabilities, better relationships with contractors, and more effective project outcomes. The training has been highly successful, with nearly 200 participants to date, and is now being expanded across other major Victorian infrastructure projects.

Shiplift Wire Rope Change Skid, Australian Naval Infrastructure Pty Ltd

Australian Naval Infrastructure Pty Ltd (ANI) is a nation-building commitment by the Government of Australia and sees the establishment of state-of-the-art infrastructure at the Osborne Naval Shipyard for the domestic manufacture of world-class naval vessels.

ANI’s Operations team maintain the vessel launch and recovery shiplift, vessel transfer systems and other shipyard Common User Infrastructure utilised for vessel construction activities.

Entry Summary

Australian Naval Infrastructure Pty Ltd (ANI) has developed an innovative wire rope change skid for the Osborne Naval Shipyard, which houses the largest commercial shiplift in the southern hemisphere. This skid, designed from ideas originating from the shop floor, significantly improves safety, efficiency, and environmental protection during the maintenance process of replacing the shiplift's 44 hoist wire ropes. The skid eliminates the need for a capstan winch and running lines to power the winding spool; reducing risks associated with manual handling, trips, falls, and pinch points. It also incorporates an overhead beam for reduced manual handling and to aid in excess grease recovery. The addition of an electric variable-speed drive motor, to control the winding spool, and weather protection features, further enhancing both worker safety and comfort. The design has led to a reduction in the number of personnel required, improved task efficiency, and minimises environmental impact by preventing excess grease entering the local environment. ANI's initiative has been shared with the Pearlson Shiplift Corporation, allowing for global adoption and further raising Workplace Health and Safety (WHS) standards within the industry.

BeamSafe Thermographic Monitoring System for Lithium-Ion Battery Charging Racks, Beam Mobility

Beam is the largest provider of micromobility services in Australia and New Zealand. Beam is the only provider to operate in every state and territory in Australia and across both islands of New Zealand. With more than 14,000 vehicles operating in more than 35 Australian and New Zealand cities and towns, Beam demonstrates a commitment to safety and compliance. Beam holds the best safety record of any provider with < 1 incident per 100,000 trips.

Entry Summary

Beam Mobility has developed the BeamSafe Thermographic Monitoring System (TMS) to address the significant fire risks associated with lithium-ion battery charging. This innovative system integrates thermographic cameras, smoke detectors, and automated messaging technology to monitor battery charging racks in real-time, detecting temperature anomalies well before any fire or smoke is present. The TMS has transformed battery safety management across Beam's 35 facilities in Australia and New Zealand, preventing thermal runaway events and enhancing the safety of their operations. The system also allows for remote monitoring, reducing human error and ensuring a safe charging environment. Beam's investment in this technology reflects its commitment to setting new safety standards in the micromobility industry.

Entry Summary

Downer Group's Social Infrastructure and Citizen Services Business Unit has developed the Critical Risk Lookahead (CRLA) tool, an innovative digital solution designed to enhance safety and operational oversight by providing leaders with real-time insights into critical risk activities across their geographically dispersed operations. The CRLA tool integrates with Downer's existing IT infrastructure, utilising Microsoft PowerApps and SharePoint, to automate the identification and scheduling of safety oversight for high-risk tasks. Leaders receive automated notifications, allowing them to proactively engage in safety assurance activities, significantly increasing the number of critical risk interactions. Since its implementation, the tool has led to a marked improvement in safety engagement, with over 491 leadership interactions completed, addressing 116 safety actions and surpassing the business unit's targets ahead of schedule. The CRLA tool's adaptability and reliance on widely available software make it a scalable solution for other industries facing similar safety challenges.

Entry Summary

Mars Confectionery Australia implemented an innovative solution to address the high-risk interaction between forklifts and pedestrians in the M&M wrapping room at their Ballarat manufacturing site. The engineering team developed interlocked drop-off zones equipped with rapid roll doors, infrared sensors, and beacon lights to ensure that forklifts and pedestrians cannot access the same area simultaneously. This system significantly enhances safety by giving pedestrians full control over their work environment, preventing forklifts from entering when a pedestrian is present. The solution, which has been successfully integrated without impacting productivity, has improved both the physical and psychological safety of associates and can be easily applied to other manufacturing sites globally to improve workplace safety.

Eliminating Live Work (ELW) using the SafeTest Tachometer & MultiTool Pro, SafeGauge

SafeGauge specialises in innovative safety solutions, particularly in the mining sector. Established in 2019, we have become a trusted provider of cutting-edge technology, ensuring precision and reliability when conducting routine heavy vehicle maintenance. With a focus on safety, efficiency, and sustainability, SafeGauge offers a range of products tailored to various heavy industries. Through continuous research and development, we strive to stay ahead of industry standards, delivering state-of-the-art solutions to enhance workplace safety and productivity.

Entry Summary

SafeGauge, a company focused on innovative safety solutions for heavy industries, developed the SafeTest Tachometer and MultiTool Pro to eliminate the need for live work during the maintenance of heavy machinery. These tools allow for remote, non-contact measurement of rotational speeds and other critical parameters from a safe distance of up to 100 meters, significantly reducing the risk of crush injuries, and other hazards associated with live testing. The products have been successfully adopted by many major mining companies internationally, enhancing safety and contributing to an approximate 30% increase in productivity. SafeGauge's mission is to transform workplace safety practices by eliminating the risks associated with live work, thereby protecting workers and saving lives.

Portable Local Extraction Ventilation (pLEVTM), Synergetics Consulting Engineers

Established in 2000, Synergetics has been providing engineering issues with answers. Our team develops and optimizes strategy, design, and process solutions using cutting-edge computer modelling techniques and decades of expertise. At Synergetics we combine technical skills with extensive industrial experience, enabling clients to achieve their environmental and occupational health obligations, and reduce energy consumption, waste, and emissions. Our expertise spans mining, industrial, civil, environmental, and wind engineering sectors, ensuring tailored solutions for diverse challenges.

Entry Summary

Synergetics Pty Ltd developed the portable Local Extraction Ventilation (pLEV™) system, an innovative solution designed to address the significant health risks associated with respirable dust exposure during the cleaning of electrical cabinets in mining and industrial environments. Developed and manufactured in Australia, the pLEV™ system, combines a custom extractor, SmartLances, and tailored covers. The system effectively captures dust particles while preventing operator exposure, significantly reducing the risk of diseases such as Coal Workers’ Pneumoconiosis and Silicosis. The system has been rigorously tested in extreme conditions and has shown to keep dust exposure well below occupational exposure limits, making it a highly effective and portable tool for enhancing workplace safety. The pLEV™ system's success and its mention in the Queensland Mines Inspectorate's Recognised Standard 20 highlight its potential to become a standard in industrial safety practices, offering broad applicability across various sectors worldwide.

Lookupandlive.com app - Powerline Safety Planning Applications, Energy Queensland

Energy Queensland is a group of electricity distribution, retail and energy services businesses. As a government owned corporation, delivers electricity across Queensland through our ’poles and wires’ businesses Energex and Ergon Energy Network.

Energy Queensland builds and maintains a powerline network of over 1.7 million power poles and over 220,000KM’s of overhead and underground powerlines across Queensland, with to 2.25 million customers connected across Queensland and sells electricity to 738,000 retail customers.

Entry Summary

Energy Queensland developed the Lookupandlive.com app, a groundbreaking tool designed to reduce incidents and fatalities caused by accidental contact with overhead powerlines. Originally conceived by Ergon Energy’s Community Safety Team, the app provides a publicly accessible, interactive platform that overlays powerline data onto maps, allowing users to identify powerline risks before beginning work on-site. The app includes features like exclusion zone calculators, safety procedures, and the ability to request safety advice, making it a vital planning tool for industries at risk, such as construction, agriculture, and transportation. Since its launch, the app has been used by over 150,000 users, significantly raising awareness and changing safety behaviours across Australia. The app's success has led to its adoption by multiple powerline distributors in Australia, with international interest growing as well. Energy Queensland is now working with Before You Dig Australia to expand the app’s reach and features on a national level.

Extended Reality (XR) Training Aids - Electrical Installation Fault Finding and Compliance Testing (Domestic), Energy Queensland

Energy Queensland (EQL) is Australia’s largest, wholly government-owned electricity company. EQL services customers and communities through its distribution businesses Energex and Ergon Energy Network.

The Technical Training & Apprentice (TT&A) department of EQL, is responsible for the safe delivery of electrical training to7500 employees, 420 of which are electrical apprentices.

Entry Summary

Energy Queensland (EQL) has developed an Extended Reality (XR) Training Aid for Electrical Installation Fault Finding and Compliance Testing in domestic settings, revolutionising electrical training by eliminating the risks associated with live electricity. This innovative training tool provides a safe, realistic, and interactive learning environment where trainees can engage with the material using a tablet, allowing them to perform electrical fault identification and compliance testing without the dangers of actual electrical currents. Extensively tested and positively received by EQL employees, including apprentices, the XR Training Aid improves knowledge retention, assists with retraining and improving the success rates in capstone testing. Its success has led to the development of additional XR training modules for High Voltage switching and other areas, positioning EQL as a leader in using advanced technology to improve electrical safety training.

Entry Summary

Mort & Co, a leading Australian agricultural business, implemented the Blindsight AI technology to enhance safety at its Grassdale and Pinegrove feedlots, focusing on reducing vehicle-related accidents. This innovative AI system, installed on Front End Loaders, distinguishes between objects and people, providing alerts only when necessary to avoid complacency. Following a successful trial, Blindsight was rolled out across multiple loaders, resulting in a 65% reduction in critical person detections and a 50% decrease in overall critical alerts within the first three months. The system's integration has improved safety for workers and reduced near-misses, with further plans to expand its use across additional machinery and operations.

Entry Summary

Woolworths Group developed an industry first Violence and Aggression Virtual Reality (VR) training program to build their team members capability to stay safe when involved in an incident of violence or aggression. This innovative training solution immerses team members in realistic scenarios in a store environment to practice de-escalation techniques and improve their response to serious incidents, such as verbal abuse, antisocial behaviour, and threats with weapons. The program, which has trained over 46,000 employees, has led to a significant increase in confidence among participants, with 92% feeling better prepared to handle these situations with a deeper understanding of Woolworths Conflict Principles. The training has been rolled out across Woolworths' national network, with plans to expand its use for further high-risk scenarios, ensuring a safer work environment for both team and customers.